Leeds-based automatic weighing machine manufacturer Yamato Scale Dataweigh has added Paul Ingall as Business Development Manager.
Mr Ingall will work the operations manager to improve Yamato’s spare parts and actuator repair offerings.
“I will be working with the operations team to highlight Yamato’s high quality genuine spare parts and the excellent after sales service that Yamato provides,” he said.
“Genuine Yamato spare parts are superior in quality to non-genuine parts. They enable engineers to service and repair automatic weighing machines to high standards of quality and reliability and it’s important that we get that message across.”
Following a recent strengthening of its customer support and commercial operations teams Yamato has further enhanced the delivery of its genuine spare parts and aftersales service by improving its service contracts and actuator repair services.
Prior to joining Yamato Paul was a systems plus engineer with factory automation specialists SICK UK.
Andrea Spencer, Yamato Commercial Operations Manager, said: “Paul has worked in the checkweighing/catchweighing industry for many years and has obtained a practical knowledge of the industry. He knows what problems customers face and how to develop long-lasting solutions to them.
“He has determination and enthusiasm and is already developing strong strategies and putting in place plans for long-term improvements in how we deliver our actuator repair services and support that with the promotion of our genuine spare parts.”
As well as driving improvements to the genuine spare parts business Mr Ingall will be working with the technical service team to enhance the delivery of its repair and maintenance packages.
He said: “There are four maintenance packages available – Platinum, Gold, Silver and Custom – offering either bespoke service levels to meet specific requirements or fixed response times and site visit frequency.
“Yamato assists companies to maintain their productivity by ensuring that its machines are well-maintained to prevent failure. It also eliminates risks from defective parts because its fully trained engineers only fit genuine Yamato spares.”