FSB urges Small Business Commissioner to end ‘big business bullying’


Secretary of State for Business, Greg Clark, has announced the appointment of Paul Uppal to the newly-established post of Small Business Commissioner.

The appointment of the father-of-three from Birmingham marks an important step toward ensuring small businesses have the support they need to thrive and grow – a central tenet of the Government’s Industrial Strategy.

But the FSB has already drawn a line in the sand to explain what it expects from Mr Uppal. Mike Cherry, FSB National Chairman, said: “There is far too much supply-chain bullying by big businesses. Their small suppliers are often messed around with lengthy delays in payments, underhand changes to contracts or forced to sign unfavourable agreements. Fifty thousand small businesses a year are killed off by late payments.

“The hard work now begins to make a real difference and address the billions of pounds owed to small businesses by large companies. If successful, this could see the beginning of the end for Britain’s poor payment culture.

“While the office will be up and running by the end of the year, we want to make sure he has the powers and the resources to resolve this kind of dispute.”

As Commissioner, Mr Uppal will lead an independent office tasked with empowering small businesses. The role will be crucial to supporting small businesses resolve disputes with larger businesses and will help drive a culture change in payment practices.

Mr Uppal and his team will provide general advice and information to small businesses on matters such as resolving disputes, including signposting small businesses to existing support and dispute resolution services, which will be delivered through the commissioner’s website. His priorities will reflect his 20-year experience as a small business owner in the real estate sector, where he saw how even sound businesses could struggle when faced with a culture of late payment by customers.

Mr Uppal said:

“Running your own business can be a very lonely experience and my priority will be ensuring small firms feel supported as well as helping to create an overall impression that business isn’t necessarily cut throat.

“In fact, successful businesses are built on integrity, entrepreneurial spirit and trusting relationships and I want to highlight that Britain can be the best place in the world for new entrepreneurs to establish and grow their own businesses.”

Business Secretary, Greg Clark, said:

“Small businesses are the backbone of our economy, providing jobs and opportunities across the country. I am delighted to announce Paul Uppal as the first Small Business Commissioner. His extensive experience as a small business owner makes him perfectly suited to champion the interests of small business and bring about a change in culture that will create a level playing field for everyone.

“Small businesses are the backbone of our economy, providing jobs and opportunities across the country. Supporting Britain’s 5.5 million small businesses is at the heart of this Government’s Industrial Strategy, and his ambition to tackle unfair payment practices will help support our goal to create an economy that works for all. I wish Paul luck in his new role, and I look forward to working with him in the future.”

The appointment of the SBC builds on the Government’s programme of support for small business, since 2010 including:

  • British Business Bank programmes supporting £3.4 billion of finance to over 59,000 smaller businesses;
  • over 50,000 Start-Up Loans worth almost £340 million;
  • a network of 39 local growth hubs which make it easier for start-ups and existing businesses to access the support they need; and
  • an additional business rates package, announced at the Spring Budget, providing £435m of further support for businesses facing significant bills in England.

The office of the Small Business Commissioner is expected to be operational by the end of this year.