Move to flagship HQ pays dividends for north bank firms

HQ

Moving to a flagship HQ has paid dividends for office technology companies IT@Spectrum and The One Point, with increased turnover, an expanding customer base and new jobs.

The partner companies are marking a year since moving to their new offices, The View, which occupies a prime position at the Bridgehead business park close to the Humber Bridge in East Yorkshire. The move cemented the strategic partnership between the businesses and provided them with a powerful platform for growth.

Now, 12 months on, the investment has delivered on the ambition, with turnover growing by almost 30% across the two businesses from a combined client base of almost 1,400 organisations – an increase of nearly 15% over the past year. New clients now working with both businesses include consulting engineers Alan Wood & Partners and PBS Construction, both based in Hull.

The growth has translated into new jobs, with 18 staff joining over the past year, taking the workforce employed by the sister companies to more than 90. New positions have included The One Point’s sales team doubling in size, while IT@Spectrum has created a new, four-strong marketing team.

The £2.75m offices were purpose-designed to enable the companies’ teams to work together seamlessly to offer a comprehensive and compelling package of IT managed services.

Ken Sturdy, MD of office technology business IT@Spectrum, said: “The investment in our purpose-built headquarters has been a powerful statement to our customers, our staff and the print and software industry as a whole.

“As well as being a great place for our staff and customers to enjoy, it has provided a fantastic platform for us to improve even further our service to clients and explore and develop innovative new products and markets.

“It has also really brought our businesses together and has meant that, increasingly, customers choose to work with both companies. We’ve introduced our clients to The One Point, they’ve introduced theirs to us and, in some instances, we have gone in together to see prospective clients as a joint offering and won the business.”

Martin Lauer, Managing Director of IT services and telecoms company The One Point, said the close collaboration between the businesses benefited both existing customers, such as Hull-based jewellers Hugh Rice, and new clients.

He explained: “Hugh Rice was an existing customer of both businesses and had an issue with print devices supplied by IT@Spectrum. They made a call to the IT@Spectrum support team, which now shares the same room with ours.

“A member of our support team overheard the call, identified that the issue was due to an internet protocol conflict, and was able to fix it remotely, there and then.

“Instead of waiting for an engineer to come out, Hugh Rice’s devices were back in action within minutes – the issue was resolved so much faster and more efficiently. That’s better for the customer and better for us.”