Humber business solutions specialist HBP Systems has sown the seeds about the benefits of its KCPOS point of sale system to the National Farm Attraction Network.
By attending NFAN’s Annual Conferences HBP Systems’ KCPOS specialists could showcase the solution and network with other NFAN members, gaining a better understanding of the farming attraction industry, their requirements and their challenges.
KCPOS specialist Richard Wellham, who has worked at HBP for more than 25 years, said: “KCPOS helps farm attractions with the analysis of spend across an entire site, despite its different outlets, such as, admissions, eateries and gift shops. It is a great and tested solution for businesses with diverse facilities.”
NFAN member Lincolnshire’s Rand Farm Park discovered KCPOS at an NFAN Conference in Brighton. “We’re less than an hour apart, but it was at the other end of the country we met thanks to NFAN,” jokes Richard. “Before KCPOS, Rand Farm Park had six cash registers, with no integration with their accounts software or online ticket sales. They had limited analysis of repeat visitors, stock control or sales performance.”
Another farm attraction and NFAN member that KCPOS has recently been implemented at is Smithills Open Farm in Bolton. Because of NFAN, Smithills knew of the developments within the industry and the new demands from customers, especially regarding the online booking of tickets.
Carl Grimshaw, Smithills’ Operations Manager, says: “Our system couldn’t keep up with customer demand, causing long queues and difficulty cashing up.”
KCPOS has secured Smithills future growth, increasing the experience of their staff, as well as their customers. “All the staff have taken to the new system. They find it much easier and quicker.”
On the importance of data access at visitor attractions, Richard explains: “These businesses need to work efficiently and maximise their staff resource. KCPOS delivers accurate, real-time information, increasing staff productivity and ensuring that management can make better decisions.”
Richard, adds: “We actively work with NFAN members, and we hope that our proven track record with them, encourages other farm attractions to seek our help and find out what they could achieve with KCPOS.”
KCPOS was developed by HBP Systems’ sister company, Peterborough-based Kamarin Computers. Over the last 13 years, it has become one of the company’s most in-demand products.