Gas distributor shortlisted for three international awards


The North of England’s gas distributor Northern Gas Networks has been shortlisted as finalists for three international awards, recognising its commitment to delivering the best customer experience.

The International Customer Experience Awards receives entries from organisations across the globe and acknowledges inspiring businesses dedicated to providing its customers with an excellent service.  

NGN has been shortlisted for the Best Customer Experience Strategy – CX and Beyond, Business Change or Transformation and Customer-Centric Culture – Transformation awards.

Eileen Brown, Customer Experience Director at Northern Gas Networks said: “We are immensely proud to be shortlisted for both the International and UK Customer Experience Awards. Our customers are always front and centre in everything that we do and to receive this recognition is testament to the quality of service delivered by our dedicated teams. We deliver gas to over 2.7 million homes and businesses across the North of England, and we are absolutely thrilled to be acknowledged for our service both nationally and globally.”

Northern Gas Networks was shortlisted for six UK Customer Experience Awards in 2014 in recognition of its work to transform customer experience, and was awarded six gold awards including securing the award for Overall Best Customer Experience.