Monks Cross business park almost full
MX Park, the 30,000 sq ft industrial/trade counter park in the heart of Monks Cross in York, is almost full.
The brand-new park features 11 hi-spec units, ranging from 1,925 sq ft to 3,550 sq ft in size. Following a raft of recent deals, only one 2,825 sq ft unit is still available. The development by Guildford-based Tonsley Investments has created 40 new and sustainable jobs.
Significant new occupiers include Howdens, who have taken a double unit, comprising 5,600 sq ft, joining Screwfix, who have also taken two units.
The other new companies who have moved onto the popular park are: Yuzu Street Food; Copy Cars dealership; Vinyl Press UK Ltd; York Minster; and UK Windows and Doors.
James Dodwell of Tonsley Investments explained: “We are very proud that our MX Park has proved so popular, attracting high-profile occupiers like Screwfix and Howdens, as well as a wide range of thriving local companies and York Minster.
“This flurry of lettings is a glowing testament of the pulling power of our park. We believe MX Park will be the first in a pipeline of industrial developments for us, and it represents an exciting and successful addition to our existing portfolio.”
A spokesperson for Howdens said: “We have been looking for the right property in York to complement our existing depots at James Street and Clifton Moor and are very pleased to be opening at MX Park as part of our on-going expansion programme.”
Richard Flanagan of York property consultancy Flanagan James and Jonathan O’Connor of Leeds-based Ryden, who are advising Tonsley Investments, added: “The outstanding success of MX Park at Monks Cross comes as no surprise. There is a shortage in York of well-located, high-quality, industrial/warehouse units like those being provided at Tonsley’s new business park.
“The arrival of so many new companies to MX Park completely justifies Tonsley’s bold decision to develop the park speculatively.
“Monks Cross has been one of the most successful out-of-town developments in North Yorkshire over the past 20 years, with a superb mix of office, industrial, retail and leisure facilities, including the brand-new LNER Community Stadium and the prestigious Monks Cross Retail Park. The MX Park is a worthy addition to this list.”
Yorkshire law firm Gordons celebrates double graduation for pioneering law apprenticeship
Law firm Gordons is celebrating the latest two graduates of its pioneering law apprenticeship.
Eleanor Tordoff and Lauren Wurzal have both qualified as chartered legal executives within the firm’s property litigation and corporate specialisms respectively.
Launched in September 2011, Gordons was the first in the legal sector to offer an apprenticeship taking its chartered legal executive lawyers to an honours degree equivalent.
Gordons created its multi-award-winning law apprenticeship to enable social mobility by providing an alternative route into the profession for school leavers without them needing to attend university. Since its inception, the firm has recruited 30 apprentices straight from school.
As part of their apprenticeship, Gordons provided Eleanor and Lauren with hands-on experience and academic study, as well as paying their salaries and course fees, for a five-year period.
Gordons partner and member of the firm’s executive board, Victoria Davey, said: “Eleanor and Lauren should be very proud of their achievements, and we are enjoying celebrating their success. We’re really pleased for them as they are both talented colleagues and great people to know.
“Our clients feel the same way about Eleanor and Lauren and they both now have the opportunity to further grow their careers with Gordons.
“We remain fully committed to our law apprenticeship as it has been a big differentiator for the firm. It shows our continued dedication to enabling social mobility within the legal profession and reflects our belief that attitude is more important than background. It is something our clients tell us they admire.”
Employing 170 people, Gordons has offices in Leeds and Bradford. The firm’s clients include retailers AO, B&M, Heron Foods, Iceland Foods, Morrisons, Ocado Retail, Whole Foods Market and Wren Kitchens.
In addition to retailers, Gordons advises a wide range of clients including construction and high-performance materials manufacturer Saint Gobain and international brewers Molson Coors.
Agricultural Growth Zone created to support Lincolnshire and Rutland
An Agricultural Growth Zone has been created to support Lincolnshire and Rutland’s agricultural sector.
The Ag Zone was announced at the Greater Lincolnshire Local Enterprise Partnership’s annual conference and will unite the work at Bishop Burton College’s Showground Campus, the Lincolnshire Agricultural Society, the Lincoln Institute of Agricultural Technology (LIAT), Barclays Eagle Farm Lab and the cluster of agritech companies now being established on the Riseholme Campus.
It will create a centre to support agriculture and a skills pipeline to attract the next generation into the industry, from schools engagement through further and higher education and on to postgraduate education and continuing professional development for the farming industry.
The Ag Zone will continue the growth of collaborative research which has attracted over £60m of investment to the area since 2016 and supported the establishment of new agritech businesses such as Fruitcast and Agaricus Robots, both created at Riseholme in 2021.
The long-term aim is to link the cluster of skills, innovation and business support to a network of commercial demonstration farms across Lincolnshire to trial new technologies.
The Ag Zone will also work to secure additional investment to help farmers adopt new technologies, helping to ensure that Lincolnshire farms have the support they need to secure this new investment.
“Greater Lincolnshire has the UK’s leading agricultural sector underpinning the food economy in the UK Food Valley where there are over 75,000 people employed in farming, food processing and distribution,” said Sarah Louise Fairburn, deputy chair of the Greater Lincolnshire LEP and chair of its Food Board.
“Our farms produce over £2 billion of crops and livestock, 11% of the English total, with particular strengths in fresh vegetables where we have 30% of English production, as well 20% of the sugar beet, 19% of the poultry and 19% of the ornamental crops in England.
“But we know the agriculture sector is changing rapidly as the food chain reacts to pressures created by the pandemic, conflict in Europe, the cost of living crisis and policy changes.
“It is vital we help the industry adopt new technology and skills, support investment in the industry and address long-term challenges such as climate change. By bringing the key organisations together who work on this in Lincolnshire we will help our farmers and support the continued growth of the agritech sector through the work of the Ag Zone.”
Councillor Colin Davie, executive councillor for economic development, environment and planning at Lincolnshire County Council, said: “‘The Ag Zone is the next big development in the UK Food Valley and comes at a time of great change in our farming industry. We are determined to ensure that farmers across Lincolnshire have the tools needed to succeed, including the tenants on our county farms. I look forward to supporting the Ag Zone in helping our farms to access the support which will enable them to thrive.”
Councillor Owen Bierley, leader of West Lindsey District Council, said: “West Lindsey is keen to support the growth of agritech and is pleased to be working with partners on the A15 corridor north of Lincoln as they establish the Ag Zone.
“We want to create a highly skilled, dynamic economy along the A15 corridor and see agritech and the sustainable growth of farming as being essential to this mission. Building on the developments we have already seen at Bishop Burton and on the University’s Riseholme Campus is a key part of our vision and we will do everything we can to support the momentum of this cluster.”
Professor Simon Pearson, director of the Lincoln Institute for Agricultural Technology at the University of Lincoln, said: “The university is delighted to be supporting the Ag Zone. At LIAT we have been pioneering technologies ranging from agricultural robotics and digital systems to soil management and energy systems.
“We are also developing a cluster of agritech businesses on our Riseholme Campus and are keen to see this continue to grow with support from organisations such as Barclays Eagle Lab. Working with our partners in the Ag Zone will ensure we can help support the adoption of technology across the farming industry.”
Bill Meredith, principal of Bishop Burton College, said: “Bishop Burton is the leading provider of training for the next generation of farmers in the region and at our Showground Campus we focus on precision agriculture and the way in which technology is transforming our industry.
“We look forward to working with our partners in the Ag Zone to ensure we provide a complete skills package to meet future industry needs.”
Andrew Buckley, chairman of the Lincolnshire Agricultural Society, said: “The Agricultural Society is keen to support the Ag Zone as it builds on the work we do with schools, farmers and the wider community to promote the agricultural industry as a dynamic and progressive sector of the economy. Through our educational and events programmes we look forward to working with our partners to deliver outreach across the community.”
Lisa Bagley, head of the Barclays Eagle Farm Lab, said: “Barclays Eagle Farm Lab is one of a network of Eagle Labs across the UK, but the only one which focuses on agritech. Our partnership with the University of Lincoln ensures that the companies we support have access to farms and workshops to develop their technology, as well as links to business start-up and growth support.
“Working with our partners in the Ag Zone we will continue to offer a national service to link agricultural innovators to the farming industry and the support they need to grow and flourish.”
Property industry leaders join Wykeland Board to support next phase of growth
Property industry heavyweight Paul Millington has become the new Non-Executive Chair of leading Yorkshire commercial developer Wykeland Group.
Mr Millington, who has held senior Board positions with the Evans Property Group for 27 years, has been appointed to Chair the Wykeland Board as the business delivers a series of major developments vital to regeneration and economic growth across Yorkshire and the Humber.
He is joined on the Wykeland Board by a new Non-Executive Director, Richard Dawson, who brings to the business more than 30 years’ experience in senior financial, commercial and strategic roles.
The new appointments bring further experience and expertise to the Wykeland Board as the Hull-based business delivers some of the biggest and most ambitious developments in its history of more than 50 years.
They include a £150m retail logistics fulfilment centre, for which Wykeland secured planning approval, and a £100m research and development and manufacturing facility for global medical technology business Smith+Nephew, which is going through the planning process.
Both of these developments are at Wykeland’s Melton West business park, west of Hull, which is one of Yorkshire’s premier locations for large-scale investments.
As well as Melton West, Wykeland’s flagship developments include the Bridgehead business park close to the Humber Bridge; the £100m-plus Fruit Market urban village in Hull, in partnership with Beal Homes; the £20m Treadmills mixed-use scheme on the site of the former Northallerton Prison in North Yorkshire; Hull’s @TheDock tech campus; the Flemingate retail and leisure destination in Beverley, East Yorkshire; and Europarc, the premier business location on the south bank of the Humber.
Wykeland Managing Director Dominic Gibbons said: “We’re delighted that two such highly-respected property industry leaders have joined our Board.
“Paul and Richard are well-known figures on the North of England property scene and bring to the Board decades of high-level experience which will support our next phase of growth.
“Their expertise will reinforce our excellent executive team and will be important as we deliver existing developments and capitalise upon the many exciting new opportunities we have identified.”
Mr Millington has held a series of senior Board level positions with Leeds-based Evans Property Group, one of the UK’s leading privately-owned property investment and development companies, with net assets of over £600m.
His roles have included Group Finance Director, Overseas Investment Director and Executive Director responsible for overseeing the growth of the Dakota Hotels business.
He has represented Evans Property Group on the Boards of several joint ventures, including with LendLease, Land Securities PLC, Harworth Group PLC, Kelda Group, CALA Homes, the University of York and the Kodak Pension Fund. He also acted as an Advisor to the Evans Family Trust and sat on the Evans Family Council.
Mr Dawson became Finance Director of Highstone Group in 2001 and then Head of Family Office for the Moore Family in 2007. This position included a key role in the growth of Wilton Developments, the Leeds-based property development business within the Moore Group.
Mr Millington succeeds former William Jackson Food Group Chairman Christopher Oughtred as Chair of Wykeland Group, while Mr Dawson replaces Neil Stothard, Chief Executive of construction products and services specialist Vp PLC, as Non-Executive Director.
Mr Millington said: “I’m delighted to be joining one of the region’s leading property developers. Wykeland is a fantastic business, underpinned by strong core values, and its engagement with community stakeholders has enabled it to consistently deliver first-class developments.
“I’m really looking forward to working with Dominic and the executive team and to the challenges and opportunities that lie ahead.”
Mr Dawson said: “I’m very excited to be joining Wykeland to assist with the next stage of the company’s growth and I’m looking forward to working with Paul, Dominic and the Wykeland team.
“Wykeland Group has an outstanding reputation for delivering high-quality projects and combining excellent financial results with a strong ethical code and values. With a healthy balance sheet and an enviable development pipeline, Wykeland is in a great position to build for the future.’’
Occupier take-up year to date 2022 totals 3m sq ft in Yorkshire, North East Derbyshire & The Humber
The South Yorkshire and North East Derbyshire region saw a solid uplift in development activity during the third quarter of this year in response to the occupational demand across the sector.
South Yorkshire and North East Derbyshire saw 3.1 million sq ft of speculative space under construction (Units over 50,000 sq ft) across 16 units.
West Yorkshire and the Humber saw a much-needed boost in speculative activity in the same period with 607,500 sq ft of space under construction (units over 50,000 sq ft), spanning across six schemes, with three more now underway.
In total for region, occupier take-up year to date 2022 totals more than 3 million sq ft, 2.2m of which has come from South Yorkshire and North East Derbyshire, whilst the severe lack of immediately available grade A and new stock has restricted transactional activity in the West Yorkshire region despite continued occupier demand.
Rental growth in West Yorkshire was just ahead of prime annual rental growth at 11 per cent, compared to a new high of 10 per cent in the south of the county.
The figures, highlighted in Knight Frank’s LOGIC report, which profiles occupier and investment market trends across the region and sector highlights the developer response underway to address the supply constraints.
Commenting on South Yorkshire and North East Derbyshire, Rebecca Schofield, partner and head of Yorkshire Industrial at Knight Frank, said: “There is a good demand for newly developed space.
“The third quarter of 2022 recorded 915,900 sq ft of take up in the region (units 50,000 sq ft+), bringing the total for the year to date (YTD) to 2.2 million sq ft.
“Take up in Q3 was largely boosted by one significant deal; transportation and freight services company, Maersk, signed a 15-year lease on the newly-built Mammoth 602 in Doncaster, comprising 602,000 sq ft of space. Distribution occupiers remain the most active, accounting for 47% of YTD occupier activity.
“Reflecting the strong demand for new, high quality space, almost half of take up so far this year comprises new, speculative buildings, while a further 32% are build-to-suit units.
“Demand for prime units in South Yorkshire & North East Derbyshire continues to support rental growth.
“The South Yorkshire & North East Derbyshire industrial market has witnessed a solid uplift in development activity during Q3 2022. There remains a shortage of immediately available space in the region.
“Availability has declined by 12% on an annual basis, to stand at 1.2 million sq ft at end-September (units over 50,000 sq ft). This brings the vacancy rate for the region down to 2.1%, from 2.5% in Q3 2021. However, the pipeline of new development coming through should alleviate some of this supply-side pressure next year.”
Developments in South Yorkshire include Catalyst in Sheffield, Panattoni Park in Rotherham, where a letting has been agreed; Barnsley 340 which will provide 340,400 sq ft of space, 5 units are on site at Horizon 29, while PLP have broken ground on four units totalling 605,500 sq ft at Bessemer Park, Sheffield. All are due for practical completion next year.
Prime rents in Sheffield are 10% higher than last year (units over 50,000 sq ft) and Knight Frank expect rental growth to continue as new developments come forward.
Commenting on West Yorkshire and The Humber, Iain McPhail, partner in the Yorkshire Industrial team at Knight Frank in Leeds, said: “Speculative development is gathering momentum.
“The West Yorkshire & the Humber industrial market saw a much-needed boost in speculative development
activity during Q3 2022. At the end of September, 607,500 sq ft of space was under construction speculatively (units over 50,000 sq ft), spanning across six schemes, with three commencing in the third quarter.”
Developments included UBS Velocity Point in Leeds, Howden 62 in East Riding also commenced, providing 86,808 sq ft of space, while Tungsten’s 230,000 sq ft Super B and 4th Industrial’s two unit development, both at Interchange 26, Cleckheaton are also well underway and close to practical completion.
Iain added: “Despite the wider economic outlook, the occupational industrial market is showing continued robustness with requirements remaining at strong levels.
“The issue in the region is the distinct lack of options for occupiers. Neighbouring South Yorkshire has enjoyed just under 1 million sq ft of take up in Q3 and has 3.1 million sq ft of new speculative space under construction, showing that if there is available space, the demand is there.”
Iain added that vacancy rate remains persistently low. “Availability remains an issue for occupiers, particularly in the large and new-build market. The volume of immediately available space declined by 17% in Q3 to stand at 1.3 million sq ft (units over 50,000 sq ft), all of which comprises second-hand stock, mostly grade B & C, while there are no units over 250,000 sq ft available for larger occupier requirements. This results in a sub 2% vacancy rate.
“Low supply continues to influence take up levels. Q3 2022 recorded just 192,500 sq ft of take up in West Yorkshire (units over 50,000 sq ft), as the shortage of stock continues to hamper the occupier market. Consequently, take up in the year to date (YTD) totals 808,200 sq ft. Second-hand units make up 93% of YTD leasing activity, with just one unit taken on a build-to-suit basis.
“Quarter three saw just two transactions, namely the 140,000 sq ft Dianthus House unit in East Riding and the 52,000 sq ft Astonish House warehouse in Bradford. Distribution firms remain the most active this year, accounting for 58% of take up.
“Industrial rental growth across the region continues to be underpinned by the supply/demand imbalance, leading to new quoted headline rents on units being speculatively developed.’’
ResQ win double gold at UK Contact Centre Forum Awards 2022
ResQ, the multi award-winning outsourced contact centre specialist, has today announced that they have received not just one, but two awards at the highly acclaimed UK Contact Centre Forum Awards, held on the evening of Friday 4th November.
ResQ faced strong competition, however, managed to secure gold awards for ‘Best Contact Centre Workplace of the Year’ and ‘Recruitment Team of the Year’. The UK Contact Centre Forum Awards hosted their 12th annual event, celebrating industry talent from across the UK’s 6000+ contact centres.
In a climate where many contact centre leaders are faced with recruitment and retention challenges, ResQ’s recruitment team have ensured that they stay at the forefront, by having the best possible team in place to ensure highly efficient interview and onboarding experiences for prospective and future employees. Couple this industry-leading team with supercharged technology and best practice processes, this trio results in the ability to deliver results in a rapid, agile and scalable manner for our clients.
ResQ’s Head of Talent, Andrew Smith comments: “The ResQ Recruitment team and I are delighted and humbled to have been recognised as the Recruitment Team of the Year by the UKCCF. The team mentality is such that the incredibly high levels of performance and success they achieve is considered normal, when in fact it’s not, it’s superhuman considering the external constraints and challenges we face that are beyond our control. Having this highlighted, and celebrated, by the UKCCF is the perfect end to a great year.”
ResQ’s commitment to increasing employment opportunities has further been highlighted by its recently reported expansion with British Gas, bringing 200 new jobs to the city over the next 12-months. Its world-class excellence was further recognised at this year’s UK National Contact Centre Awards where the business picked up two Gold Awards for the Best Health & Wellbeing Programme and the Most Effective Colleague Engagement Programme. ResQ also took home bronze for the highly acclaimed Outsourced Contact Centre of the Year award.
Skills Bootcamps to support more than 1,000 residents
York & North Yorkshire Local Enterprise Partnership (Y&NY LEP) is working with a range of specialist providers and leading employers to deliver 26 Skills Bootcamps to support more than 1,000 residents.
Skills Bootcamps provide free, flexible courses of up to 16 weeks, giving those who take part the opportunity to build up sector-specific skills and fast track to an interview with a local employer or acquire new skills to help their existing employer’s growth ambitions. Funding has been secured from Government by the Y&NY LEP to deliver the programme.
Training includes 15 digital specialisms, each opening a door to an exciting new career path with significant opportunities. Digital skills training organisations have designed short and flexible courses in collaboration with the Y&NY LEP. As they all take place online, individuals can study around existing work or personal commitments and preferences. Moreover, every course provides dedicated tutor support, including help with job search and interview techniques.
Anyone aged 19 and over, either living in or wanting to work in York and North Yorkshire, is eligible to apply to train and at no cost to themselves.
Alongside the digital skills offer, the York and North Yorkshire Skills Bootcamps programme also covers areas such as advanced manufacturing, electronics, green construction and natural protection.
Helen Simpson OBE, chair of York & North Yorkshire Local Enterprise Partnership, said: “This is an ambitious programme which will provide the higher-level skills needed for our region to become a greener, fairer and stronger economy. We are delighted to have secured this funding for York and North Yorkshire and to be working with excellent partners and employers to deliver these Skills Bootcamps.”
Organisations delivering Skills Bootcamps in York and North Yorkshire include The Coders Guild, Craven College (Tyro Training), Darlington College, Derwent Training, Heart of Yorkshire Education Group, Learning Curve Group, Purple Beard, The Skills Network, TEC Partnership, York College and York Learning.
Plans submitted for new Kelham Island development
Sheffield property company Crossbow Ventures have submitted plans to Sheffield Council for their eighth development in the city.
The new project of one, two and three-bedroom apartments and commercial units will be developed on the former Avis car rental site in Ebenezer Street at Kelham Island.
The scheme has been designed by the team at Sheffield practice CODA Architects.
“We are delighted to have seen this latest project go through to the planning stage,” said CODA Managing Director Matt Bowker.
“The CODA team have a long standing track record of developing some of Kelham Island’s most important sites and following the success of the most recent – Cotton Mill Row – we feel this is a site that demands the highest level of development.
“Throughout the design process we have worked closely with Sheffield Council planners to ensure a project that should meet all the specifications for the area.”
Crossbow director David Cross said: “This will be Crossbow’s biggest project to date, a six-storey development, with four storeys to the rear of the site.
“It is important to us as this project not only marks one of the final pieces in the Kelham Island redevelopment jigsaw and also brings our investment in Sheffield to well over £11 million.”
The Ebenezer Street proposal comes directly after the completion of the nearby £6.5 million Birtin Works site at Shalesmoor.
And it follows the success of the neighbouring Palatine Gardens project, Crossbow Ventures’ £10 million development of 101 studio apartments and duplex penthouse apartments on former commercial and light industrial land between Henry Street and Roscoe Road at Shalesmoor.
“We have been major supporters of the rebirth of Kelham Island and Shalesmoor, recognising the importance of the regeneration of areas so close to the heart of the city,” said David.
“The success of all our projects has justified our faith in this now hugely popular part of Sheffield.
“We fully anticipate that as sites within this growth area become increasingly hard to find, we will be extending our search to neighbouring Neepsend, where we look forward to enjoy similarly successful growth.”
Bridges Fund Management invests in Storetec
Bridges Fund Management has invested in Storetec, a digitisation and data storage business in which it has acquired a majority stake.
Storetec, based in Hull, provides outsourced document scanning, archive storage and cloud-based document management solutions to businesses in both the public and private sectors, including NHS Trusts, councils, FTSE 100 companies, professional services firms and SMEs. This enables organisations to protect their most sensitive data and build more sustainable digital workflows.
Bridges’ investment (via its Sustainable Growth Funds) will see it working in partnership with the existing management team, led by founder & CEO Neil Robson, to accelerate the growth of the business and support more clients in the UK and beyond. This will include embedding best-in-class impact management practices throughout the business to build an impact-led exemplar in the ESG services sector, with data security at its core.
Neil Robson, CEO at Storetec, said: “We’re excited to be partnering with Bridges at this critical stage of the business’s growth journey. We wanted an investor who understood our market, shared our values, and had a strong track record of helping businesses like ours to harness their growth and impact potential. Bridges fitted the bill perfectly.”
Simon Braham, partner at Bridges, said: “In the last few years, the digitisation trend has accelerated rapidly. Protecting sensitive corporate and personal information has to be a priority for every organisation.
“We identified Storetec as a best-in-class operator in this sector, and we believe it has a really compelling market opportunity. We’re looking forward to partnering with Neil and the team to help accelerate Storetec’s growth and establish it as an ESG champion in the sector – drawing on our extensive experience of impact-driven value creation.”
Staff take ownership of tax practice
A Sheffield-based tax advice company has become 100% employee-owned in a sale supported by a multi-million-pound Commercial Loan facility from Shawbrook.
YesTax offer specialist tax relief, including research and development, patent box, and capital allowances. It is also one of the only firms in the UK to offer expert guidance on video games tax relief.
Since it was founded in 2019, YesTax has advised more than 1,500 companies and delivered tens of millions of pounds in savings for its clients.
The decision to take YesTax into an Employee Ownership Trust (EOT) recognises the hard work of its staff, securing the future of the firm’s ethos, values and commitment to South Yorkshire.
The move was supported by a seven-figure loan facility from Shawbrook – a specialist bank with experience of supporting EOT transactions.
As well as rewarding its employees and supporting long-term staff retention, the YesTax model will see the company give 2.5% of its turnover to children’s charities across the world. This unique model has seen the firm donate more than £200,000 so far.
John Moxon, Managing Director at TFF Tax Ltd, trading as YesTax, said: “We have always prided ourselves in being a different kind of tax company, driven by the desire to make a difference. The new structure is built around this idea, giving all employees a stake they will directly benefit from.
“We approached the Shawbrook team because of its previous experience in working with Employee Ownership Trusts. The bank’s involvement has allowed us to sustain our unique culture with a structure that sets us apart from all other tax advisory services in the UK.”
Nick Salmons, director, Corporate Lending at Shawbrook, said: “YesTax helps hundreds of businesses with its expert advice on tax incentives, supporting innovation across the UK. We’re looking forward to seeing the company continue its growth with employees at its heart.
“It’s easy to see why there’s a growing trend towards the employee-owned model. It offers huge benefits to existing shareholders and dedicated staff, supporting the unique ethos of businesses like YesTax.”