Property provider, Bruntwood Works, has secured what is believed to be the largest property deal in Leeds of 2020.
TTEC (UK) Solutions Limited – a wholly-owned subsidiary of digital customer experience (CX) technology and services company TTEC Holdings – has taken more than 22,000 sq ft in Bruntwood Works’ newly-refurbished West Gate on a five-year lease as it looks to provide 400 jobs in the city.
The deal is a sign of strength in the city’s market as it sees the US-headquartered business establish a new UK presence outside of London for the first time in 20 years.
It follows the announcement that TTEC has secured a new contract to support a leading automotive manufacturer with its five-year digitalisation plan.
The move also coincides with the completion of Bruntwood Works’ extensive refurbishment of West Gate, which has seen 33,373 sq ft of space transformed across the fourth, fifth and sixth floors into high-quality, flexible workspaces with a clean, modern finish.
Channel 4, Transport for the North, the British Transport Police, digital and tech-led businesses such as DXC Technology, and professional development organisation Kaplan, are already based in the building.
“TTEC’s move to West Gate is not only a sign of Leeds’ ongoing strength and the bounce-back of activity in the city but of the quality of space and support we can provide for those looking to establish a presence here,” said Andrew Butterworth, Commercial Director at Bruntwood Works.
“We’ve invested heavily in the transformation of West Gate to provide a workspace where our customers can thrive. Be this through flexibility in the design and fit-out of our spaces, or the introduction of amenities, such as a state-of-the-art fitness studio, that are designed to support the wellbeing of our customers and their employees.
“It’s an exciting time for TTEC to be joining our community in Leeds, and we’re looking forward to welcoming their team to the city over the coming months.”
Iain Banks, Group Vice President of EMEA at TTEC, added: “We have been looking for a space that is not only right for us now, but in the future too – we’re committed to expanding our business in the UK and Europe and bringing our innovative new contact centre to Leeds is another step we’re taking along that journey.”