PD Ports, one of the UK’s major port groups has been named as Business of the Year 2019 at the Rail Freight Group’s annual awards ceremony.
The port operator took the top prize with the judges praising its outstanding commitment to its customers and to the wider community.
The judges were particularly impressed by PD Ports’ show of industry leadership in the way it promotes rail freight services, especially across the North, and by launching a second weekly service to Scotland at the business’ own financial risk.
This second weekly service, known as the Teesport Express, was launched last year and combines ferry and rail to replace an alternative ferry service form Rosyth to Zeebrugge which had been withdrawn by its operator.
PD Ports recognised the need to bring about an alternative solution for customers, enabling cargo to be moved more easily to Scotland, with the only existing options in addition to Teesport being to bring it by water to Felixstowe or the Humber and then completing its journey by road.
Frans Calje, PD Ports’ CEO, said: “We are delighted to have won this award, as it highlights our promise to deliver the very best customer service, as well as our ongoing commitment to getting more goods moving by rail.
“The fact that the Teesport Express service could be commissioned so quickly demonstrates the strength of the relationships that we hold with our partners within the supply chain as we were able to influence decision-making with ferry and rail operators to get an entirely new service up and running.
“Customer care is the lifeblood of our business and is embedded in every department, location and function across the UK. As a business we acknowledge that without our customers we wouldn’t operate, and we do everything within our power to help them be successful, profitable and secure their own futures as well as ours.”
Maggie Simpson, RFG Executive Director, said: “We continue to be amazed by the excellent and innovative work done by the member of the Rail Freight Group and are pleased to be able to recognise some of them through these awards.”