Tuesday, August 4, 2020

Retailers’ top challenges revealed in Leach research

Customer service levels have topped the list of challenges retailers are fearing most as they head into the new financial year, according to research from Yorkshire-based retail display specialist Leach.

Leach spoke to the sector’s mid-senior level decision makers the length and breadth of the country. 138 retailers were interviewed as part of the research.

39% said service levels will be the biggest challenge, followed by in-store technology (38%) and floor space (23%).

However, 78% of research participants believe that it’s no longer about the size of a store – it’s what you do with a space that counts.

“We’ve seen more change on the high street in the last three years than we have in probably the last three decades,” said Leach MD James Lavin.

“Experiential retailing matters more than ever before, as consumers become increasingly discerning, so offering more via the store environment – irrespective of a retailer’s footprint – seems to now be the overriding priority.”

Other challenges uncovered by the research included merchandising (22%), POS displays (15%) and window dressing (12%).

When the topic of retailers’ interior budgets was discussed, only 7% of respondents felt that budgets are not being stretched too thinly. 59% believed that they are, whilst 34% sat on the fence.

A message from the Editor:

Thank you for reading this story on our news site - please take a moment to read this important message:

As you know, our aim is to bring you, the reader, an editorially led news site and magazine but journalism costs money and we rely on advertising, print and digital revenues to help to support them.

With the Covid-19 lockdown having a major impact on our industry as a whole, the advertising revenues we normally receive, which helps us cover the cost of our journalists and this website, have been drastically affected.

As such we need your help. If you can support our news sites/magazines with either a small donation of even £1, or a subscription to our magazine, which costs just £31.50 per year, (inc p&P and mailed direct to your door) your generosity will help us weather the storm and continue in our quest to deliver quality journalism.

As a subscriber, you will have unlimited access to our web site and magazine. You'll also be offered VIP invitations to our events, preferential rates to all our awards and get access to exclusive newsletters and content.

Just click here to subscribe and in the meantime may I wish you the very best.




Latest news

ABP deal sees British Steel resume control of Immingham Bulk Terminal

British Steel has resumed operation control of Immingham Bulk Terminal (IBT) after completing a deal with Associated British Ports (ABP). The facility operated by British...

Revenue rise for electronics manufacturer

Filtronic, the AIM-listed Shipley-based electronics manufacturer, has reported a rise in revenue in full-year results released this week. For the year ended 31 May 2020,...

Discretionary Grant Fund reopens to COVID-hit Leeds SMEs

Leeds-based SMEs and charities in Leeds affected by COVID-19 are being urged to apply for support as the Discretionary Grant Fund (DGF) reopens for...

SME manufacturing activity falls at record pace

SME manufacturing output volumes fell at the fastest rate on record (since October 1988), according to the latest quarterly CBI SME Trends Survey. The survey...

Lockdown leads to sales surge for Gelder’s online business

The COVID-19 lockdown has delivered a sales surge for Lincolnshire-based Gelder Group’s online business, LoveDIY. Amongst the thousands of tins of emulsion, 844 tins of...

London Oracle specialist swoops for Leeds counterpart

One of the largest independent Oracle partners in the UK has been formed with the acquisition of Leeds-based Explorer UK. The company has been acquired...

Related news

ABP deal sees British Steel resume control of Immingham Bulk Terminal

British Steel has resumed operation control of Immingham Bulk Terminal (IBT) after completing a deal with Associated British Ports (ABP). The facility operated by British...

Revenue rise for electronics manufacturer

Filtronic, the AIM-listed Shipley-based electronics manufacturer, has reported a rise in revenue in full-year results released this week. For the year ended 31 May 2020,...

Discretionary Grant Fund reopens to COVID-hit Leeds SMEs

Leeds-based SMEs and charities in Leeds affected by COVID-19 are being urged to apply for support as the Discretionary Grant Fund (DGF) reopens for...

SME manufacturing activity falls at record pace

SME manufacturing output volumes fell at the fastest rate on record (since October 1988), according to the latest quarterly CBI SME Trends Survey. The survey...

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close