Train operators must deliver value for small firms, says FSB National Chairman

Mike Cherry, National Chairman of the FSB

News that rail fares will increase by 2.8% in January has prompted the FSB to urge train operators to offer greater value to passengers.

National Chairman Mike Cherry said: “It’s crucial that rail companies and the new Government make sure the money raised from these price hikes is being used to make improvements to their journeys. The independent Williams Review into Rail is due to announce its White Paper ‘in the autumn’, which must deliver on a simpler, better-value fares system.

“It’s particularly infuriating that fares continue to rise, while often passengers are left unsatisfied with the services they receive.

“Delays and cancellations have a huge impact on passengers, including those running small firms that rely on the rail network to run their business. We need to see a punctual and reliable network with frequent services serving passengers, helping to nurture productivity.

“Every seat on every train should have plugs and good wifi – not least so small businesses can still get on with their work if stuck in endless delays.”