Lincolnshire Co‑op has invested over £4 million in upgrading 31 of its outlets across food, funeral, pharmacy, and post office operations since launching its cyclical refresh programme one year ago.
The programme aims to modernise around 40 trading outlets each year with an annual investment of approximately £5 million. Each site undergoes a major refit every 12 years, including the replacement of equipment such as fridges and shelving. Cosmetic mid‑cycle updates take place every six years to maintain a refreshed look.
The Carlton Centre Food Store and Post Office in Lincoln received a full cyclical refresh alongside 14 other food stores and seven additional post offices, with £524,000 allocated to the upgrades. Refits also included five pharmacies, two funeral homes, and Lincolnshire Co‑op’s Louth Travel branch, the first of 13 travel agencies to be revitalised under the programme.
Upgrades reflect local community needs, with new product ranges and services added based on outlet location. Examples include frozen meals, premium coffee machines, gifting ranges, and interactive beverage offerings.
The programme is designed to strengthen customer satisfaction and loyalty while delivering operational improvements. Feedback from colleagues and customers has been incorporated to refine each refresh and support continuous enhancement across the Co‑op’s network.
