Sunday, July 14, 2024

Businesses get new guidance from Security Industry Authority

The Security Industry Authority has published new guidance videos for business users, licence holders and licence applicants.

Six new videos on the Authority’s YouTube channel provide helpful guidance to business users, licence holders and licence applicants in an easy-to-understand format.

The new videos are:

  • Guide to the SIA’s business services
  • Setting up an SIA business account
  • Using the SIA’s Licence Status Checker or Licence Pay Only services
  • Keeping your SIA online account up to date
  • Telling the SIA when something changes
  • Overview of the Public Space Surveillance (CCTV) licence

Iestyn David, the SIA’s Head of Licensing and Service Delivery, said: “It’s important we give our customers quality advice and guidance to support them with the application process, and that we provide the information so that customers can easily self-serve any queries they have.

“We’ve been reviewing the advice and guidance we make available to customers to identify what more we can do to make the information more visual and easily understood. The new videos were developed as part of a wider review by our licensing team, keeping the customer experience at the forefront throughout.

“We will continue to monitor our contact strategy and continuously improve the advice and guidance we publish to help make the application process as straightforward as possible for new and returning customers.”

The Security Industry Authority is the organisation responsible for regulating the private security industry in the United Kingdom, reporting to the Home Secretary under the terms of the Private Security Industry Act 2001. The SIA’s main duties are the compulsory licensing of individuals undertaking designated activities and managing the voluntary Approved Contractor Scheme.

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