Evri has reported a significant increase in parcel deliveries, driven by the continued boom in second-hand sales and new delivery channels. The company delivered over 807 million parcels during the year ending February, an 11% rise from the previous year and a 25% increase over two years.
Revenue for the year reached £1.85 billion, marking a 12% year-on-year growth. A key factor behind this surge is the growing popularity of online resale platforms such as eBay and Vinted, which show no signs of slowing down. Social media platforms, including TikTok, have further boosted this trend by altering consumer shopping habits.
The company expanded its services into new sectors, including fresh food, car parts, and floristry, capitalising on changing buyer and seller behaviours. Increased demand for customer-to-customer deliveries, facilitated by social commerce, has also contributed to growth.
Evri invested £57 million in its operations and technology to enhance service levels and meet rising demand. The company’s ongoing efforts to improve customer satisfaction come despite some reported delivery issues.
In a move to strengthen its position, Evri recently joined forces with DHL’s UK ecommerce arm, creating one of the country’s largest delivery firms and entering the UK business letter market.
