HMRC has released a new digital tool designed to help businesses better navigate tax compliance checks. The Interactive Compliance Guidance platform consolidates essential information and support resources in a single location on GOV.UK, aiming to streamline the process for users engaging with HMRC over compliance matters.
The tool walks users through the steps involved in a compliance check, including the reasons HMRC may request documents, how to respond to tax assessments or penalties, how to request additional support due to health or personal circumstances, and how to challenge decisions. It also outlines how to authorise a third party to act on a business’s behalf.
Primarily targeted at unrepresented individuals and smaller businesses, the tool uses a question-and-answer format, instructional videos, and clear step-by-step explanations. It is intended to reduce confusion and improve accessibility across all stages of the compliance process.
This latest launch is part of HMRC’s broader digital support strategy, which includes tools like the VAT Registration Estimator. HMRC’s guidance pages collectively receive over 750 million visits annually, reflecting the growing demand for self-serve resources among the UK’s business community.
The tool is free, doesn’t require registration, and doesn’t collect user data. HMRC is continuing to gather feedback from stakeholders to refine its digital guidance offerings and enhance customer experience.
