Pepperells Solicitors scores highly in mystery shopper exercise

Pepperells Solicitors have been recognised as one of the best in the industry for Customer Service by Conveyancer Insights. Shuhel Ahmed, Head of Residential Conveyancing, said: “We have an amazing team here at Pepperells and it’s great to see that the hard work and high standards that we demand from ourselves does not go unnoticed.” Stacey Marshall, Customer Service Manager, said “We have invested in many areas of the businesses and provided detailed conveyancing training to our call handlers, we have introduced a new electronic onboarding system for our clients and welcomed trained customer service professionals from the hospitality and travel sectors into the firm. These changes, along with the high level of expertise that our legal teams offer mean that we regularly receiving 4* and 5* reviews from clients and agents alike.” Conveyancing Insights pose as buyers to glean information from estate agents about their conveyancing relationships, as well as mystery shop firms offering a conveyancing service via telephone and web chat. They monitor how the firm engages with customers and experience first-hand how a customer is made to feel, how actively they are listened to and if they were made to feel valued. They also check for clear and concise pricing and how the customer is communicated to. They have very strict scoring parameters to ensure consistency. Pepperells Solicitors has ten offices; eight in Yorkshire and The Humber, and one each in Newcastle and London.

Nicholsons Chartered Accountants reach food bank milestone

On 31 July, Nicholsons Chartered Accountants hit a milestone as they reached 500kg of donations to the Lincoln Food Bank and Market Rasen Food Bank since they started in January. The aim is now to get to 1000kg by the end of the year. Nicholsons Chartered Accountants is supporting both the Lincoln and Market Rasen Food Banks as their chosen charities of the year for 2023. Throughout 2023, the Nicholsons team has been helping to raise the profiles of the Food Banks, as well as providing vital funds and goods to keep the charities stocked. Set up to ensure that no one in our community has to face going hungry, the food banks provide three days of nutritionally balanced emergency food and support. Richard Hallsworth, director at Nicholsons Chartered Accountants, said: “Food banks are under extreme pressure at the moment as the cost of living increases has hit many families hard. “We care about the local communities we work in and wanted to make a difference so supporting the food banks was an easy decision. It’s something that all of our team have fully embraced and we have got lots of different activities planned for 2023 to raise money and goods to support those most in need.” Cat Middleton, project work at Lincoln Food Bank, said: “We are so grateful to Nicholson’s choosing us as their charity of the year, it has been such a difficult time for many people. “Over the past year we have supported 8,381 people of which 3,047 were children. We could not do this without the generous support of local businesses like Nicholsons, and this next year we will continue to work hard to provide help to every person in need.” Rhona Sheppard, one of the Core Leadership team at Market Rasen New Life Church, said: “The last two years has seen an unprecedented increase in the need for food banks nationwide and locally too. “Whilst we have provided small scale food support for well over 30 years for families in need, the scale of operation has massively increased from 6-7 parcels a month to regularly packing over 130 food parcels a month. “We are so grateful for all the ongoing provision we have received and the partnership with Nicholsons will really help us sustain ongoing work of the Food Bank for families and individuals in Market Rasen and surrounding villages.” Emma Murray, director at Nicholsons Chartered Accountants, added: “For several years we’ve done the reverse advent calendar to provide goods at one of the toughest times of the year, so partnering with them as our charity of the year was a natural step. “I have two girls who have always helped with the collections and the buying of donations and its helped them gain an appreciation of the pressures that so many families face and what they can do to help, even in a small way. “Alongside supplying goods, members of the team and some of their families (including my two girls) will also be giving up some of their time to volunteer down at the food banks.”

Clegg Construction makes donation to Yorkshire food bank

Contractor Clegg Construction has handed over hundreds of pounds worth of food, toiletries, nappies and other items to Maltby Foodbank in Yorkshire.

The company is partnering with Maltby Learning Trust on a £5.9m renovation scheme to repurpose the derelict Maltby Grammar School near Rotherham.

As part of its commitment to the local community, Clegg Construction held a collection for Maltby Foodbank at its head office in Nottingham and at the site.

Clegg Construction pre-construction director, Ross Crowcroft, said: “Supporting the local community wherever we are involved in a project is very important to us.

“Our teams, sub-contractors and associates have been extremely generous with their donations, and I’d like to thank them for their kindness. We hope their support will make a big difference to families and individuals in the Maltby area who are in crisis.”

Approximately 3% of families in the UK – at least 2.1m people – used a food bank in the year ending March 2022. Maltby Foodbank gave out 391 three-day emergency food supplies to people in crisis last year.

The donations from Clegg Construction – which weighed an impressive 212.5kg – were handed over at the foodbank, which is based at the Full Life Church in High Street, Maltby, and is part of a nationwide network of foodbanks supported by The Trussell Trust. They included £200 worth of donations from Linsco, a Nottingham-based recruitment company working in the building, construction and property sector.

Denise Cropper from Maltby Foodbank said: “Since 2015, Full Life Church has run our local food bank in partnership with Trussell Trust. Together, we serve around 516 families a year. 

“We are extremely grateful for this generous donation from Clegg Construction, its staff and associates. Our local community is really struggling with the rising costs, and this will help so many families in their time of crisis.   

“We want to make sure that no one in our local community has to go hungry, but we rely on the generosity of our supporters to help us. Donations such as these can make a real difference and we’d like to thank everyone for their support.” 

The collection and donation from Clegg Construction is part of a wider commitment to the Maltby area, with the company also planning to support Maltby Academy students with careers advice. 

Built in the early 1930s, Maltby Grammar School closed in 2012 and had fallen into a state of disrepair after being mothballed.

Maltby Learning Trust is now bringing the historic building back into use creating an incubator space for training and apprenticeships, bookable workspaces and serviced hot-desking, and start-up support for the leisure and hospitality sectors.

The re-purposed building – known for its impressive clock tower – will also extend Maltby Learning Trust’s Post 16 specialist facilities for students who attend Maltby Academy and Sir Thomas Wharton Academy sixth form. As part of the project, Clegg will preserve and repair the clock tower, which hasn’t worked for over 8 years.

Other members of the team on the project, which is being supported by £4.5m from The Levelling Up Fund, include Self Architects, engineer GCA Ltd and employer’s agent and project manager Cube.

York Racecourse reveals £5m transformation plans

York Racecourse has submitted a planning application to transform the area of the racecourse which lies to the south of the Knavesmire Stand.

This £5m investment will see improvements in facilities for racing fans with additional lawns, seating, catering outlets, toilets, bars, betting facilities and big screens, all landscaped to reflect the summer nature of the venue.

The ability to follow races live from both the Bustardthorpe Stand and Knavesmire Stand will be retained.

The vision is to create racegoer lawns beneath a high-level canopy, similar to the John Carr canopy which has been keeping racegoers at the Northern End of the venue dry since 2015.

Extensions and improvements to the food and drinks on offer, toilet facilities, betting and screen viewing also form part of the plan. In addition, back of house facilities for the raceday team, which can be up to 1,500 strong, are being transformed.

Highlights of the scheme include:

  •  Refurbishing and better presenting the 1913 Bustardthorpe Stand, which offers live viewing of the racing;
  •  Replacing the existing 1950’s single-storey extension to the rear of the Bustardthorpe Stand, with a high-quality extension to compliment the work of famous York architect, Walter Brierley;
  •  An improved Theakston’s Bar, William Hill betting shop, toilet facilities and food outlets;
  •  The creation of two new racegoer lawns with an overarching canopy similar to that covering the John Carr Terrace;
  •  A better arrival experience, including refurbished entrance with feature gateway and enhanced accessibility;
  •  Landscaping continuing York Racecourse’s award-winning flowers, indigenous hedges and tree planting;
  •  Conversion of the temporary Roberto Village Bar facilities into a permanent feature building offering food, bar and betting;
  •  Environmental and sustainability features designed throughout, including solar panels, rainwater harvesting, green living roof and infrastructure to support the Racecourse’s recycling initiatives – all in support of York’s “Green Knavesmire 300” Environmental Strategy to be net zero by 2040.

The aim of the scheme is to further improve the experience for racegoers, visitors and the York team, the scheme is not about growing attendance.

This scheme, developed by Yorkshire firm Dawson Williamson Architects, is to improve the facilities for York’s Grandstand and Paddock racegoers following recent multimillion pound schemes to improve the experience for both the County Stand racegoer in the Northern End Development (2014-15) and Clocktower Enclosure (2018).

Subject to planning approval, it is intended that the new Southern End Development      would be open for the busy days in the 2024 season. Mindful of both new and old neighbours, a full plan will be developed with a trusted local contractor to best manage the site traffic and delivery of the development.

William Derby, Chief Executive and Clerk of the Course, said: “The York Race Committee have a clear vision to ensure York remains one of the world’s best racecourses and it has a track record of investing in the facilities, race programme and visitor experience.

“This latest chapter aims to improve the facilities for racegoers in the Grandstand and Paddock area, following similar recent investments elsewhere. As a summer venue, we want to provide lawns to enjoy, however we are mindful of the Yorkshire weather so we are looking to repeat the success of the canopy that sits above the John Carr Terrace.

“Practical concerns around a better arrival experience, more toilets and easier access to both food and drinks and how we better support our raceday team, all form part of this ambitious scheme.

“Having launched our Green Knavesmire 300 Environmental Strategy earlier this year, this application embeds key sustainability aspects, notably solar panels, green roofs and rainwater harvesting. Of course, it remains subject to the proper planning process, however we are keen to deliver these improvements for the busy racedays of 2024.”

New knowledge transfer partnership with University aims to support Lincolnshire SMEs

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Lincolnshire’s SMEs will be able to submit a free application to receive expert business support as part of a new scheme aiming to develop and implement Innovate UK-funded environmental, social, and governance accreditation for businesses. The collaboration between the University of Lincoln and the Lincolnshire Chamber of Commerce will take the form of a Knowledge Transfer Partnership, within which businesses can grow by improving their competitiveness and productivity through the better use of knowledge, technology, and skills. It offers an opportunity to collaborate with academic teams from the University to support the delivery of business initiatives. The KTP is available in partnership with the Lincolnshire Chamber of Commerce, to both members and non-members of the Chamber, supported by academic expertise from the University to embed the knowledge needed to create and maintain a digital self-assessment tool. This tool will enable businesses to evaluate and enhance their environmental, social, and governance performance. Professor Simon Lilley, Acting Head of the Lincoln International Business School, said: “The Knowledge Transfer Partnership between the University of Lincoln and Lincolnshire Chamber of Commerce exemplifies our commitment to supporting sustainable business practices and fostering economic growth in the region. “Through cutting-edge tools and expert guidance, we aim to empower Lincolnshire businesses to thrive in the ever-changing business landscape.” Simon Beardsley, pictured, CEO of Lincolnshire Chamber of Commerce, said: “With this KTP, we look forward to equipping our business community with the resources and expertise they need to improve their sustainability practices and achieve long-term growth and success.” To enquire about how your business could access the KTP funding, contact the University’s Research and Enterprise team: enterprise@lincoln.ac.uk.

Levelling Up Funding for new Hull city centre eatery

Visitors to Hull city centre will soon be able to enjoy a taste of both France and Taiwan thanks to Levelling Up Funding (LUF). Crepes & Bubbles Whitefriargate Limited will receive £101,800 for the proposed conversion of a redundant unit to open as a takeaway food and beverage shop selling crepes and bubble tea. The funding, from monies awarded to Hull City Council in 2021 by the Department of Levelling Up, Housing and Communities (DLUHC), will help to bring back into use 33 Whitefriargate which has stood empty since 2021 when it was vacated by Thorntons. It will aid Crepes & Bubbles to purchase business support equipment such as fridges and freezers and electronic menus, as well as installing preparation stations. There will also be the creation of a new customer counter, internal and external decoration and the remodelling of stud wall partitioning. The project is also predicted to create seven full-time equivalent jobs. Cllr Paul Drake-Davis, Hull City Council’s portfolio holder for regeneration, said: “This is an exciting project and one that will no doubt be popular in the city centre. “Having stood empty since 2021, 33 Whitefriargate is in a fantastic location and Crepes & Bubbles will be a brilliant addition to the Old Town. “LUF has already supported many hospitality businesses and I look forward to seeing another one completed.”

New late-night bar and restaurant gets levelling up boost in Hull

Hull city centre’s nighttime and hospitality sector has received a huge boost courtesy of Levelling Up Funding. A grant of £750,000 has been awarded to Tokyo Industries (Yorkshire) Ltd, trading as Iron Lilies, bringing a new late-night bar and restaurant. The funding is from monies awarded to Hull City Council in 2021 by the Department of Levelling Up, Housing and Communities (DLUHC). Iron Lilies will occupy the former Virgin Megastore on Level 2 of Princes Quay Shopping Centre which has stood vacant for a decade. The funding will also help to create 19 full-time equivalent jobs, as well as bringing back into use large, vacant floor space. Other proposed works include installation of new toilets and a commercial kitchen, creation of a bar, purchasing furniture, fixtures and fittings, as well as fitting out sound, alarm and camera systems. Cllr Paul Drake-Davis, Hull City Council’s portfolio holder for regeneration, said: “Levelling Up Funding has already helped to bring huge improvements and unlock great potential in our city centre. “This is a significant investment to what is an exciting project which will provide a boost to Princes Quay and the wider area’s evening economy.”

Council launches Community Energy benefit society to bring solar power to schools

North Lincolnshire Council’s plans to use Government cash to help Scunthorpe schools go green and reduce their energy bills has moved to its next stage with the creation of a community share offer. Working with renewable energy company Energy4All, the council is inviting residents to invest in the crowdfunding-style scheme, with a minimum investment of just £50 at an expected annual interest rate of five per cent. The money will be used to extend the work being achieved with £1.4m of Government Towns Fund  to fit schools with solar panels free of charge. The scheme aims to raise another £680,000 for more schools and community buildings a community benefit society has been set up called North Lincolnshire Community Energy. It will run the community share offer, which is open now until 15 September, or when it is fully subscribed, whatever is sooner. Schools and community buildings get the solar panels at no charge, and pay the society for the energy they use at heavily reduced rates – the initial rate is 9.9p/kWh. Any profits generated by the society will be ploughed back into other green initiatives in North Lincolnshire. Cllr Rob Waltham, Leader of North Lincolnshire Council, said: “This is an incredible scheme that will enable schools to future-proof their energy needs – it will bring down bills at a critical time. “We are working in partnership with renewable energy company Energy4All to deliver this scheme through North Lincolnshire Community Energy. This is a positive way people can invest in the green economy and earn a good return.”

NFU encourages members to join debate about changes to planning rules

The NFU is seeking views about proposals to cut red tape in the planning system that could mean farmers and landowners will be able to build, convert and extend more without needing planning permission.
The Department for Levelling Up, Housing and Communities has recently launched a consultation on a massive expansion to permitted development rights. The NFU says the changes are the culmination of promises made in the Unleashing Rural Opportunity Paper as well as promises made by the Prime Minister in the Farm to Fork Summit on relaxing planning regulations. The proposals will allow farmers, landowners, and rural communities to build, convert, and extend more without having to obtain planning permission. The proposals include permitted development right expansions for:
  • barn to housing conversions
  • the extension and erection of warehousing
  • farm diversification
  • farm buildings.
The NFU is seeking member views on the proposed changes to permitted development rights. Comments will help inform NFU policy and standing to the proposals. It has an online form on its web site.

Ofgem backs FSB calls for rule change over business energy bills

Energy regulator Ofgem has backed calls by the Federation of Small Businesses to allow small firms to ‘blend and extend’ fixed energy contracts they secured during the market peak last year. FSB research shows 13% of small firms fixed their energy bills between 1 July and 31 December 2022, during which businesses were quoted £1 per kWh for electricity. FSB has repeatedly called on energy suppliers to allow these small firms to extend their fixed contracts but at a blended and lower rate – between their original fixed rate and the current, lower wholesale rate. So far, only a handful of suppliers have adopted the proposal, with little detail on the implementation. Some small businesses say they were excluded from ‘blend and extend’ because their contracts were secured via an energy broker. Says Ofgem’s Non-Domestic Market Review: “We’re aware of customers who signed during the peak of wholesale price. “We cannot intervene in commercial contracts, but are encouraging suppliers to work constructively and flexibly to provide viable solutions for both parties – for example, via ‘blend and extend’ contract renewal.” FSB Policy Chair Tina McKenzie said: “Small firms have been waiting for measures that could help alleviate the soaring energy costs and address the heavy-handed approach of energy suppliers. We’ve been working with Ofgem to make sure the voice of small businesses is heard, so we welcome and are pleased to see today’s publication of the non-domestic market review is welcomed. “We have been calling for a ‘blend and extend’ contract renegotiation for small businesses who fixed their tariffs during market peak last year. We’re glad to see the energy regulator has backed our call and again urge suppliers to step up, act with fairness and adapt. “While a handful of energy suppliers have adopted our ‘blend and extend’ proposals, small businesses have been complaining to us that they were excluded from the renegotiation because they secured contracts through a third-party broker. “The obligations from energy giants should not be limited just to their direct customers; they must stop washing their hands of customers whose deals are signed via a broker. “The issue of small firms being charged disproportionate security deposits is something we constantly hear. Energy suppliers should follow Ofgem’s security deposit best practice guide and stop asking vulnerable small firms for large sums of upfront payments given many are working on little to no cash reserves.”