Hull Trains has been recognised nationally as the most reliable operator in the UK.
Whilst other operators across the UK have struggled with cancellations resulting from a wide range of circumstances, Hull Trains has continued to maintain direct services to London King’s Cross from all stations including Hull, Selby, Retford, Howden, Grantham, and Doncaster.
Disruption over the most recent four-week period was so minimal that the Office of Rail and Road data named Hull Trains as the best-performing operator, following the publication of its recent statistics.
The ORR is a non-ministerial government department responsible for the regulation and performance of National Highways including rail.
Its most recent report, covering the four-week period to September 16th, showed that only 1% of Hull Trains’ services were affected by a cancellation; the lowest figure amongst all train operating companies in the UK.
Hull Trains MD Martijn Gilbert, said: “This an incredible achievement for Hull Trains. There have been so many circumstances that have affected the reliability of some rail services, many out of the operator’s control, so for Hull Trains to maintain vital transport links during the same period shows our commitment to delivering reliable and environmentally friendly services.
“It is testament to the hard work and dedication of the entire Hull Trains team. Whatever the challenge, we continue to deliver for our customers. Whilst this is pleasing news, we will not rest on laurels and will continue to look for new ways to further improve the level of service.”
