Hull Trains has won rail industry recognition for the commitment by the company in reducing delays by winning a ‘Minimising Delay Minutes’ gold award presented at the Modern Railways ‘Golden Whistle’ awards.
Lou Mendham, Service Delivery Director at Hull Trains, said: “It’s a great honour for Hull Trains to be recognised by the Golden Whistles. We’re immensely proud of the performance and reliability of our service alongside the dedication of our teams who have contributed to us achieving this fantastic accolade and making sure our customers enjoy the best possible service when they travel with us.”
Philip Sherratt, Editor of Modern Railways magazine, said: ‘Usually the smaller operators are not eligible for the statistics-based Golden Whistle Awards, but with Hull Trains and Lumo the top two operators in the category for minimising delay minutes we wanted to recognise the hard work of the teams involved so decided to present them with a special Gold Whistle.
“This award shows that both operators are working hard to reduce the delays over which they have control and have a keen focus on delivering the best performance they can.”
The gold award, presented jointly to Hull Trains and sister company, Lumo, recognises the efforts made by rail operators to reduce delays over an annual average. Hull Trains demonstrated to expert industry judges a consistent reliability and performance on services under its control.
Held in partnership with the Chartered Institution of Railway Operators, the Golden Whistle awards are a highlight in the industry calendar each year. Successful organisations are awarded one of two standards: silver or gold. The top award in this category, gold, won by Hull Trains represents excellent performance, while silver highlights significant improvement.
