Monday, July 15, 2024

KCOM scoops national internet ‘oscar’

Hull-based KCOM has scooped a top award at ‘the Oscars’ of the internet industry.

The Hull-based broadband provider was given the award for the “Best Integrated Communications Campaign” at the ISPA 2023 Awards for its efforts to raise awareness of its copper to fibre phone network upgrade.

The £17m upgrade programme is will see 170,000 homes and businesses across Hull and East Yorkshire migrated from old copper phone lines to fibre cables fit to face future demands. In 2022 KCOM launched a publicity blitz across the region with the tagline “Let’s get everyone’s landline fibre ready” to make everyone aware of the upcoming changes.

A KCOM spokesperson said: “We’re absolutely thrilled to have been recognised at the ISPAs which are the most sought-after awards in our industry.

“Work to upgrade our legacy copper landline phone network with future-proof fibre is arguably the biggest infrastructure project in KCOM’s 120-year history and it’s vital that our customers across the region understand the process and the reason why we’re doing it. It’s also incredibly important that vulnerable customers are aware of the change and are supported throughout the process to make sure everyone remains connected.

“A huge amount of work has gone on behind the scenes to make this happen and we’re delighted all our teams involved in making the programme such a success so far have been given this national recognition.”

KCOM began upgrading premises to fibre in Beverley earlier this year and is now migrating thousands of customers in areas including east and west Hull each week.

KCOM was also nominated in a second category on the night for Best Consumer Internet Service Provider (for companies with between 50,000 and 250,000 customers).

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