Lincolnshire Co-op has deployed SymphonyAI’s Connected Retail platform across its stores, joining Central Co-op and Midcounties Co-op in using AI to optimise operations and enhance member experiences. The initiative covers over 700 locations and serves more than 1.3 million shoppers across the UK.
The platform applies generative and predictive AI to inventory management, shelf execution, and supply chain processes. Lincolnshire Co-op can now adjust assortments to local demand, improve product availability, reduce waste, and automate routine tasks, freeing teams to focus on customer service.
Store-specific planograms and optimised space allocation allow Lincolnshire stores to align stock with community preferences while predictive analytics support faster, data-driven decision-making. Early deployment has already begun delivering operational improvements within weeks.
The adoption underscores Lincolnshire Co-op’s focus on member-centric retail, operational efficiency, and measurable outcomes. The use of AI reflects a growing trend among UK retailers to integrate advanced technology into daily operations to meet changing consumer behaviour and rising costs.
