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Government reveals plans to outlaw fake reviews
The UK Government has announced new rules to protect the hospitality sector by making it illegal to hosting a fake review and pay someone to write a fake review.
The plans, overseen by the Department of Business, Energy & Industrial Strategy, seek to protect consumers and businesses by ensuring they are not cheated by bogus ratings.
As part of enforcing these rules, fake reviews will be tackled via a new law against commissioning someone to write a fake review, hosting consumer reviews without taking reasonable steps to ensure they are genuine, and offering to submit or facilitate fake reviews.
The government wants to highlight a commitment to adapting to the lessons of the pandemic, which has “cast a spotlight on bad business practices” such as fake reviews.
New measures requiring legal changes, such as tackling fake reviews, will come into effect following parliamentary approval.
Dan Hawkie of Feed It Back said: “Consumers are the backbone of key industries such as the hospitality, retail and leisure sectors, and with review channels being so important for a customer’s decision on where to eat or drink out, go on holiday, or buy goods, the integrity of these reviews is of the utmost importance.
“Taking these measures against fake reviews is a great equaliser for businesses that operate the right way, rewarding both the business and the consumer. It also places an emphasis on the delivery of brilliant customer service moving forward, ensuring the best operators are commended, whereas those that struggle to deliver excellence will suffer.”
Small Business Minister Paul Scully said: “We’re making sure consumer protections keep pace with a modern, digitised economy. No longer will you visit a 5 star-reviewed restaurant only to find a burnt lasagne or get caught in a subscription in which there’s no end in sight. Consumers deserve better and the majority of businesses out there doing the right thing deserve protection from rogue traders undermining them.”
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22 Yorkshire businesses revealed as winners in 2022 Queen’s Awards for Enterprise
Businesses representing every part of the United Kingdom and a range of sectors have been recognised by Her Majesty The Queen on her birthday as among the best in the country. This includes 22 firms in Yorkshire & The Humber.
Awards have been won in the categories of International Trade, Innovation, Sustainable Development and Promoting Opportunity.
The winners in our region include: For Innovation- Cares Laboratory Ltd
- Tickhill Engineering Co Ltd
- Brandon Medical Co Ltd
- Essential Healthcare Solutions (UK) Ltd
- Jemmtec Limited T/A Magma Ceramics and Catalysts
- The Body Doctor Limited
- Corrosion Resistant Materials Ltd
- ICD Europe Ltd
- Loadhog Ltd
- Special Quality Alloys Limited
- Sport:80 Limited
- Sumo Group plc
- Waterman Corporate Enterprises Ltd
- Watermill – CT Holdings Limited T/A Cooper Turner Beck
- A-SAFE HQ Limited
- Jack Brodie Limited
- Quality Bearings Online Ltd
- Regal Food Products Group Plc
- Subpixel Ltd, trading as SALT.agency
- THE LONDON OIL REFINING CO LTD
- University of Huddersfield
- AESSEAL plc
Plum Products’ Managing Director, Paul Schaffer said that he was “extremely proud and honoured to receive the prestigious Queen’s Award.” He added: “From launching our first toy over 30 years ago to now, selling to more than 50 countries, it’s been quite a journey!
“Plum Play was set up to offer children toys that look great, are super safe and have that all-important fun factor. This award is a recognition of all our hard work and will increase opportunities for us to break into new markets and raise further awareness of the brand.”
Small Business Minister Paul Scully said: “This country is renowned for its entrepreneurial achievements and there is no greater showcase for it than The Queen’s Awards. It’s vital we celebrate the success of our businesses and recognise the contributions they make to communities across the country. “I congratulate this year’s winners for their hard work and commitment over the last year and I wish them every success for the future.” Winners’ awards are valid for 5 years. Winners are permitted to fly The Queen’s Awards flag at their main office and use the emblem on their marketing materials. Winners are also given a Grant of Appointment (an official certificate) and a commemorative crystal trophy. Her Majesty’s Lord Lieutenants will be presenting the Awards to businesses locally throughout the year. Eligible businesses are free to apply for one or more categories. The winners pass a robust assessment process, judged by senior officials in Whitehall and experts from industry, academia and the third sector. On that basis, the winners of The Queen’s Awards for Enterprise are recommended by the Prime Minister to Her Majesty The Queen. Applications for the 2023 Queen’s Awards for Enterprise will open on 1 May 2022 and businesses are encouraged to apply.