ResQ, the multi award-winning outsourced contact centre specialist, has today announced that they have received not just one, but two awards at the highly acclaimed UK Contact Centre Forum Awards, held on the evening of Friday 4th November.
ResQ faced strong competition, however, managed to secure gold awards for ‘Best Contact Centre Workplace of the Year’ and ‘Recruitment Team of the Year’. The UK Contact Centre Forum Awards hosted their 12th annual event, celebrating industry talent from across the UK’s 6000+ contact centres.
In a climate where many contact centre leaders are faced with recruitment and retention challenges, ResQ’s recruitment team have ensured that they stay at the forefront, by having the best possible team in place to ensure highly efficient interview and onboarding experiences for prospective and future employees. Couple this industry-leading team with supercharged technology and best practice processes, this trio results in the ability to deliver results in a rapid, agile and scalable manner for our clients.
ResQ’s Head of Talent, Andrew Smith comments: “The ResQ Recruitment team and I are delighted and humbled to have been recognised as the Recruitment Team of the Year by the UKCCF. The team mentality is such that the incredibly high levels of performance and success they achieve is considered normal, when in fact it’s not, it’s superhuman considering the external constraints and challenges we face that are beyond our control. Having this highlighted, and celebrated, by the UKCCF is the perfect end to a great year.”
ResQ’s commitment to increasing employment opportunities has further been highlighted by its recently reported expansion with British Gas, bringing 200 new jobs to the city over the next 12-months. Its world-class excellence was further recognised at this year’s UK National Contact Centre Awards where the business picked up two Gold Awards for the Best Health & Wellbeing Programme and the Most Effective Colleague Engagement Programme. ResQ also took home bronze for the highly acclaimed Outsourced Contact Centre of the Year award.