ResQ win double gold at UK Contact Centre Forum Awards 2022

ResQ, the multi award-winning outsourced contact centre specialist, has today announced that they have received not just one, but two awards at the highly acclaimed UK Contact Centre Forum Awards, held on the evening of Friday 4th November. ResQ faced strong competition, however, managed to secure gold awards for ‘Best Contact Centre Workplace of the Year’ and ‘Recruitment Team of the Year’. The UK Contact Centre Forum Awards hosted their 12th annual event, celebrating industry talent from across the UK’s 6000+ contact centres. In a climate where many contact centre leaders are faced with recruitment and retention challenges, ResQ’s recruitment team have ensured that they stay at the forefront, by having the best possible team in place to ensure highly efficient interview and onboarding experiences for prospective and future employees. Couple this industry-leading team with supercharged technology and best practice processes, this trio results in the ability to deliver results in a rapid, agile and scalable manner for our clients. ResQ’s Head of Talent, Andrew Smith comments: “The ResQ Recruitment team and I are delighted and humbled to have been recognised as the Recruitment Team of the Year by the UKCCF. The team mentality is such that the incredibly high levels of performance and success they achieve is considered normal, when in fact it’s not, it’s superhuman considering the external constraints and challenges we face that are beyond our control. Having this highlighted, and celebrated, by the UKCCF is the perfect end to a great year.” ResQ’s commitment to increasing employment opportunities has further been highlighted by its recently reported expansion with British Gas, bringing 200 new jobs to the city over the next 12-months. Its world-class excellence was further recognised at this year’s UK National Contact Centre Awards where the business picked up two Gold Awards for the Best Health & Wellbeing Programme and the Most Effective Colleague Engagement Programme.  ResQ also took home bronze for the highly acclaimed Outsourced Contact Centre of the Year award.

Skills Bootcamps to support more than 1,000 residents

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A new skills programme is being launched across York and North Yorkshire.

York & North Yorkshire Local Enterprise Partnership (Y&NY LEP) is working with a range of specialist providers and leading employers to deliver 26 Skills Bootcamps to support more than 1,000 residents. Skills Bootcamps provide free, flexible courses of up to 16 weeks, giving those who take part the opportunity to build up sector-specific skills and fast track to an interview with a local employer or acquire new skills to help their existing employer’s growth ambitions. Funding has been secured from Government by the Y&NY LEP to deliver the programme. Training includes 15 digital specialisms, each opening a door to an exciting new career path with significant opportunities. Digital skills training organisations have designed short and flexible courses in collaboration with the Y&NY LEP. As they all take place online, individuals can study around existing work or personal commitments and preferences. Moreover, every course provides dedicated tutor support, including help with job search and interview techniques. Anyone aged 19 and over, either living in or wanting to work in York and North Yorkshire, is eligible to apply to train and at no cost to themselves. Alongside the digital skills offer, the York and North Yorkshire Skills Bootcamps programme also covers areas such as advanced manufacturing, electronics, green construction and natural protection. Helen Simpson OBE, chair of York & North Yorkshire Local Enterprise Partnership, said: “This is an ambitious programme which will provide the higher-level skills needed for our region to become a greener, fairer and stronger economy. We are delighted to have secured this funding for York and North Yorkshire and to be working with excellent partners and employers to deliver these Skills Bootcamps.” Organisations delivering Skills Bootcamps in York and North Yorkshire include The Coders Guild, Craven College (Tyro Training), Darlington College, Derwent Training, Heart of Yorkshire Education Group, Learning Curve Group, Purple Beard, The Skills Network, TEC Partnership, York College and York Learning.

Plans submitted for new Kelham Island development

Sheffield property company Crossbow Ventures have submitted plans to Sheffield Council for their eighth development in the city. The new project of one, two and three-bedroom apartments and commercial units will be developed on the former Avis car rental site in Ebenezer Street at Kelham Island. The scheme has been designed by the team at Sheffield practice CODA Architects. “We are delighted to have seen this latest project go through to the planning stage,” said CODA Managing Director Matt Bowker. “The CODA team have a long standing track record of developing some of Kelham Island’s most important sites and following the success of the most recent – Cotton Mill Row – we feel this is a site that demands the highest level of development. “Throughout the design process we have worked closely with Sheffield Council planners to ensure a project that should meet all the specifications for the area.” Crossbow director David Cross said: “This will be Crossbow’s biggest project to date, a six-storey development, with four storeys to the rear of the site. “It is important to us as this project not only marks one of the final pieces in the Kelham Island redevelopment jigsaw and also brings our investment in Sheffield to well over £11 million.” The Ebenezer Street proposal comes directly after the completion of the nearby £6.5 million Birtin Works site at Shalesmoor. And it follows the success of the neighbouring Palatine Gardens project, Crossbow Ventures’ £10 million development of 101 studio apartments and duplex penthouse apartments on former commercial and light industrial land between Henry Street and Roscoe Road at Shalesmoor. “We have been major supporters of the rebirth of Kelham Island and Shalesmoor, recognising the importance of the regeneration of areas so close to the heart of the city,” said David. “The success of all our projects has justified our faith in this now hugely popular part of Sheffield. “We fully anticipate that as sites within this growth area become increasingly hard to find, we will be extending our search to neighbouring Neepsend, where we look forward to enjoy similarly successful growth.”

Bridges Fund Management invests in Storetec

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Bridges Fund Management has invested in Storetec, a digitisation and data storage business in which it has acquired a majority stake. Storetec, based in Hull, provides outsourced document scanning, archive storage and cloud-based document management solutions to businesses in both the public and private sectors, including NHS Trusts, councils, FTSE 100 companies, professional services firms and SMEs. This enables organisations to protect their most sensitive data and build more sustainable digital workflows. Bridges’ investment (via its Sustainable Growth Funds) will see it working in partnership with the existing management team, led by founder & CEO Neil Robson, to accelerate the growth of the business and support more clients in the UK and beyond. This will include embedding best-in-class impact management practices throughout the business to build an impact-led exemplar in the ESG services sector, with data security at its core. Neil Robson, CEO at Storetec, said: “We’re excited to be partnering with Bridges at this critical stage of the business’s growth journey. We wanted an investor who understood our market, shared our values, and had a strong track record of helping businesses like ours to harness their growth and impact potential. Bridges fitted the bill perfectly.” Simon Braham, partner at Bridges, said: “In the last few years, the digitisation trend has accelerated rapidly. Protecting sensitive corporate and personal information has to be a priority for every organisation. “We identified Storetec as a best-in-class operator in this sector, and we believe it has a really compelling market opportunity. We’re looking forward to partnering with Neil and the team to help accelerate Storetec’s growth and establish it as an ESG champion in the sector – drawing on our extensive experience of impact-driven value creation.”

Staff take ownership of tax practice

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A Sheffield-based tax advice company has become 100% employee-owned in a sale supported by a multi-million-pound Commercial Loan facility from Shawbrook. YesTax offer specialist tax relief, including research and development, patent box, and capital allowances. It is also one of the only firms in the UK to offer expert guidance on video games tax relief. Since it was founded in 2019, YesTax has advised more than 1,500 companies and delivered tens of millions of pounds in savings for its clients. The decision to take YesTax into an Employee Ownership Trust (EOT) recognises the hard work of its staff, securing the future of the firm’s ethos, values and commitment to South Yorkshire. The move was supported by a seven-figure loan facility from Shawbrook – a specialist bank with experience of supporting EOT transactions. As well as rewarding its employees and supporting long-term staff retention, the YesTax model will see the company give 2.5% of its turnover to children’s charities across the world. This unique model has seen the firm donate more than £200,000 so far. John Moxon, Managing Director at TFF Tax Ltd, trading as YesTax, said: “We have always prided ourselves in being a different kind of tax company, driven by the desire to make a difference. The new structure is built around this idea, giving all employees a stake they will directly benefit from. “We approached the Shawbrook team because of its previous experience in working with Employee Ownership Trusts. The bank’s involvement has allowed us to sustain our unique culture with a structure that sets us apart from all other tax advisory services in the UK.” Nick Salmons, director, Corporate Lending at Shawbrook, said: “YesTax helps hundreds of businesses with its expert advice on tax incentives, supporting innovation across the UK. We’re looking forward to seeing the company continue its growth with employees at its heart. “It’s easy to see why there’s a growing trend towards the employee-owned model. It offers huge benefits to existing shareholders and dedicated staff, supporting the unique ethos of businesses like YesTax.”

Education furniture manufacturer sold

Metalliform, the education furniture manufacturer, has been sold thanks to a deal brokered by law firm Harrison Clark Rickerbys (HCR) and accountants and business advisers Hazlewoods. The deal, which involved the two firms working closely together during negotiations, means Metalliform will retain its senior management, but have access to a wider client base and new sources of funding under its new ownership. The Yorkshire-based manufacturer, with over 75 years’ experience in the industry, supplies a variety of institutions with furniture, ranging from schools, colleges and universities to offices, construction companies and local authorities. Its subsidiary Arena Stadia Standing is a major supplier of stadium seating to the best football and rugby clubs in the country. Hazlewoods director, James Whittaker, said: “We have been working with the shareholders over the last few years and are delighted to have found a successful exit while providing the opportunity for the business to open its next chapter. This was another great transaction to work on alongside HCR and I am looking forward to seeing the prosperous future that unfolds for Metalliform.” Tim Ward, HCR’s head of corporate in Cheltenham, said: “Being able to provide new opportunities for such a unique company is at the heart of what we do in the HCR corporate team. It has also been a pleasure to work with Hazlewoods once again for a common cause.” One of the shareholders, Andrew Hall, said: “The success of the company is due to its highly skilled and loyal work force. The shareholders have each been involved in the company for many years and it was important to us that the exit would enable, and not disrupt, another successful 75 years for Metalliform and its staff. James and Tim respected that requirement, and successfully navigated the negotiations with that in mind.”

Dewsbury Riverside Development takes positive steps forward

The next phase for Kirklees Dewsbury Riverside Development has been approved at Strategic Planning Committee. The site was marked for development as part of the Kirklees Local Plan in 2019. It will deliver up to 4,000 new homes over the next decade. As the aim is to create not just new homes but new communities, the project will also deliver infrastructure including schools, open spaces, and local facilities. Once started, these initial works should take around 20 weeks to complete. The full Dewsbury Riverside project will take shape alongside the Dewsbury Blueprint over the next ten years. Strategic Planning Committee granted planning permission based on full details of the first phase of access road into the site, and outline details for the provision of new community facilities and up to 350 new homes. The application also supports the delivery of high-quality pedestrian and cycle facilities connecting to the new signalised site access junction at the existing Forge Lane / Lees Hall Road junction, as well as the ability to connect to the new Ravensthorpe Railway Station which is part of the Transpennine Route Upgrade. The next steps include Kirklees Council working with local people to progress an Inclusive Communities Framework for the area which will feed the community’s future needs into the next stages of developing the site alongside external partners. Councillor Graham Turner, cabinet member for regeneration, said: “This is an exciting step towards the creation of a vibrant and welcoming new community which has been made possible by collaborative working with local people, the council, Homes England, West Yorkshire Combined Authority and Network Rail. “We are committed to ensuring that the new Riverside development works for new and existing residents, many of whom have had their say about the proposals during the consultation phase, helping us better understand the aspirations and needs of the local community.” The first phase of construction has recently been completed by local company, The Casey Group Ltd with the creation of a new allotment site that will replace the original site of 25 plots with 43 plots. The transition of the existing allotment holders will start in the coming months.

Sheffield Hallam unveils new details on landmark campus plan development

Sheffield Hallam University has announced the names and purpose of each of the three new buildings that are at the heart of its emerging city campus development. Construction of the new buildings around a public green space got underway at the start of the year as part of plans to transform a key gateway to Sheffield City Centre. The development will deliver state-of-the-art facilities for students and staff, as well as  enhancing a major gateway to Sheffield City Centre and creating a vibrant site for the wider community to share. The buildings, which will sit on the site of the former Science Park on Howard Street, have been named Rivelin, Loxley and Porter, reflecting the importance of Sheffield rivers to the success of the city. The Rivelin Building will be a home for the College of Social Sciences and Arts, incorporating space for subject groups as diverse as architecture and psychology as well as providing a city-centre site for SHU Law – the University’s not for profit teaching law firm. Loxley will contain the Institute of Technology as well as being a food venue, including a café and fresh food market. There will also be a casual dining restaurant with teaching rooms on the ground floor. Porter will house the Sheffield Business School with a business lounge and state-of-the-art trading floor, providing students with practical experience of working on a real trading floor. It will also include a languages hub and be home to the Centre for Regional Economic and Social Research. The buildings will sit around Hallam Green, a new green public space at the heart of the campus. This will provide more than 400 square meters of new greenery and spaces for up to 150 people to sit and relax. The University has invested significantly in biodiversity as part of the development with green roofs and roof terraces, and green corridors, an integral part of the plans. Designs include the latest technology and measures to make the new buildings zero carbon ready. They include the use of sustainable energy solutions such as heat pumps, maximising the use of photo voltaic panels and provisions to support and promote sustainable travel. Sheffield Hallam University deputy vice-chancellor Richard Calvert said: “Delivering this first phase of the campus plan represents a significant investment in our University and our city, and is one of the key commitments in Sheffield Hallam’s Civic University Agreement. We’re committed to delivering outstanding facilities for the university, modelling zero carbon ready construction, and to working with local partners and to ensure that we maximise the benefits for Sheffield and the wider region.” Campus plans are being developed by a number of key partners as part of collaborative ‘Hallam Alliance’. The first of its kind in the UK for a university building programme, the Alliance involves all design, construction and facilities management partners working collaboratively with the client through all stages of design, construction and operation. Members of the Alliance include Sheffield Hallam University, BDP ARUP (Design), BAM (Construction) and CBRE (Facilities Management). The first phase of the development is due to be completed in Spring 2024.

MBO for Bingley home and recycled garden products business

After more than 50 years in business, Primeur Ltd, the Bingley-based supplier of doormats and recycled garden products, is set to embark on a new phase of growth following the completion of a Management Buy Out (MBO) which will see the third generation of the family, along with one of its long-serving directors, taking the reins. The MBO includes former sales director, Jenny Douthwaite, who becomes Managing Director after more than 19 years in the business, supported by buying director Rebecca Keighley and her brother, fellow director Edward Keighley. Former shareholders James Keighley and Ian Brazier will continue in their roles of chair and finance director respectively, as part of a phased retirement plan. Founded in 1968 by James’ uncle, David Clayton, Primeur has become a market leader of domestic doormats in the UK, supplying most of the major retailers while its recycled garden products division has seen significant growth and also serves many independent garden centres. In addition to its head office and 50,000 sq ft warehouse in Bingley, the company has recently invested in additional warehousing in Skipton to provide extra capacity for the garden products division. Primeur has grown to a 70-strong team. The deal was supported by Neil Sengupta from TC Murray Harcourt who advised on the MBO from a tax perspective; and a team from Clarion with Caitlin Hare and Sarah Harrison providing legal advice to Primeur. Ian Brazier, finance director, said: “The MBO will enable a seamless transition with James and I on hand to mentor and support the new team in order to provide continuity for our loyal customers, suppliers and colleagues.”
James Keighley, chair of Primeur Ltd, said: “Having spent so many years building up a successful business, my aim was always to keep it in the family and pass it on to my children so that, with hard work and endeavour, they could enjoy the same opportunities that I have. “I am proud that they, along with Jenny, one of our most experienced directors, will be taking the helm – they are an extremely capable team and are working towards further growth with some exciting plans ahead. While it will very much be business as usual, it will be great to see this ‘fresh blood’ coming up with new ideas to take the company forward.”

Kala Sangam reveals ambitious plans for the future

As Bradford prepares to welcome the world for a year as City of Culture, Kala Sangam has revealed plans for a major capital redevelopment of its building, which will see Kala Sangam become a bigger, more welcoming and accessible space. The plans will see the company take over the ground of its building, putting in a new 200 seat theatre, creating four new studio spaces, opening up a new prominent, easy to find front entrance and installing a new lift to give access to all floors. Work is hoped to begin in January 2024 and the reopen in 2025 as a major milestone in the City of Culture programme. £295,758 from The National Lottery Heritage Fund has been received to begin the development phase of this project. This funding will enable Kala Sangam to secure planning permission and support the creation of an archive celebrating its 30 year history. Funding will also support Kala Sangam to employ its new head of community engagement to work with communities in the city to explore their own heritage, and that of the building, and empower those communities to co-programme and shape Kala Sangam’s future delivery. Kala Sangam have also been successful in securing an increase in its regular funding from Arts Council England and will receive £362,000 a year for the next three years, starting in April 2023. One of the largest percentage increases in funding across over 900 organisations in the Portfolio, this additional funding will allow Kala Sangam to programme more dance, theatre, music and poetry and increase support for artists, focusing particularly on Bradford-based artists and those working in South Asian Artforms. Alex Croft, creative director of Kala Sangam, said: “We are absolutely delighted to have secured these two significant pieces of funding in recent weeks. Each of these awards will be transformational for this organisation, and is a result of 5 years of incredibly hard work by our brilliant staff team. “The increase in our regular funding from Arts Council England will enable us to support more artists in Bradford, have a greater role in developing South Asian Artforms locally and nationally, welcome larger audiences and play a bigger role in Bradford’s City of Culture celebrations. “It is also incredibly exciting to that we are able to begin making our capital redevelopment plans a reality thanks to support from The National Lottery Heritage Fund. At a time when our audiences have been increasing each and every year we know that, for some, our building is just not accessible, particularly as our public lift is too small and very unreliable. This crucial funding is the first step on the road to us changing that, creating a bigger, more open and accessible space for all communities in Bradford to visit and enjoy.” Kala Sangam is working with Halliday Clark on the plans for the building redevelopment. Halliday Clark is a national architectural practice based in Ilkley, West Yorkshire. Richard Walsh, director at Halliday Clark, said: “Halliday Clark Architects are delighted to be contributing a modern chapter to the rich history of this building, creating healthy shared spaces and functions which speak for our time, and the people who will use them. “The redevelopment at Kala Sangam will enhance connections, both literal and symbolic strengthening links to the city and the Cathedral Conservation area as well as with the community, and our shared culture and heritage.”